FAQS

China. Our products come from five excellent factories in China, which is the largest manufacturing base in the world, and the quality of our products can be fully guaranteed. Meanwhile, China is rich in forestry resources, with vast forest coverage and abundant timber resources, and the Chinese government has adopted a series of policy measures to improve forest resource management and promote sustainable development, including the implementation of forest protection projects, strengthening the protection and rational use of forest resources, promoting the restructuring of the forestry industry, and other measures, which is absolutely confident in our environmental protection business!

At Woodemon, we ensure quality and safety through:Premium materials: We use high-quality natural basswood.Non-toxic paint: Our water-based paint is free from harmful chemicals.Smooth edges: Each puzzle is meticulously sanded for safety.Certifications: Our puzzles meet CPC, CE, and RSL-Phthalate standards.Your child's safety and happiness are our top priorities.

The main woods used in our products are basswood and beech, both high quality woods from plantation forests in northeastern China.

If you have good ideas and thoughts, you can write to us privately through any of our social media pages or through our email: service@woodemon.com. We will help you as much as possible with your pattern ideas and needs.

 We have a detailed customization process on our product page, please follow our instructions to complete the customization. We apologize if there is any difficulty in understanding the process, and would love for you to contact us and we will solve the problem for you at the first time.

We are very sorry, but at this stage we only offer standard letters.

Yes, all of our wooden products go through a rigorous milling process to ensure that babies are not harmed in any way when using them. At the same time, we give the surface of our products a basic polish to make sure they look shiny and feel good to the touch.

All of our packaging prioritizes an eco-friendly philosophy, and in the absence of specific packaging options, our packaging is usually simple. Including but not limited to: paper color paper cartoon packaging, high rigidity carton packaging.

We ship from China and some products will be shipped from the USA.

Our usual mode of shipping is by air.

The main woods used in our products are basswood and beech, both high quality woods from plantation forests in northeastern China.

Regarding our logistics costs, you can refer to our shipping policy page.

Times vary for different logistics options, please refer to our Shipping Policy page. It should be noted that the product making time for customized products will be longer, usually 2-4 days.

Yes, we include again shipping guarantee for all orders, if you find the product broken when you receive the package, we can immediately send you a free replacement product or a full refund.

Don't worry, this is usually caused by the delivery person not being able to get in touch with you. Considering the way different staff members deliver, they are usually dealt with in the following way:
1. placed in your mailbox by the delivery person
2. left on your doorstep by the delivery person
3. Signed for by your neighbor
4. temporarily deposited by the delivery person at your local post office
5. placed in a hidden place around your house.

If you have no way to find your package, please contact us immediately.

Customized products usually take longer to process orders, which will cost us around 2-4 days. Also, if our factory is in short supply, it can cause your order to ship later than expected. We apologize for this and ask for your patience for a little while longer, if you are in a great hurry and need us to ship your order as soon as possible, please contact us via email and we will contact the factory for you so that they can make and ship your order for you as a priority. service@woodemon.com

We offer a 90-day money back guarantee

Please contact us via email at service@woodemon.com. We will process your refund request immediately.

As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:
1. The product packaging is damaged
2. The product is damaged
3. The product is incorrectly printed
4. The estimated delivery time is exceeded
5. The post office confirms that you did not receive your order.
6. The product has defects that affect normal use.
7. The date you requested a refund is more than 90 days.

Here is a detailed explanation of our refund policy.

You will usually receive your refund within 1 hour after we process it for you.

We accept three fast payment methods: Paypal, Apple Pay, Google Pay and credit card payments, and the credit card companies we accept are: VISA, Mastercard, American Express, Discover.

Sure, your payment is 100% secure, so rest assured.

Please contact us via e-mail: service@woodemon.com

Woodemon, our company was founded not long ago, and we don't have many people in our company. But everything we do is from the baby's point of view, and we are satisfied when we see children smiling happily. We sincerely hope that children all over the world can spend their childhood happily.

Sorry, we currently only sell our products online. Probably sometime soon we will open our physical store in Europe or North America.

Because most of our products are customized products, wholesale is difficult for our factory. But we would love to hear your ideas, please contact us by email: service@woodemon.com