How long will it take to receive my order?

Times vary for different logistics options, please refer to our Shipping Policy page. It should be noted that the product making time for customized products will be longer, usually 2-4 days.

How to track my order?

You can check via the Quick Order Checking feature in our chat box. You can also visit our Check Order page.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Why does my package's tracking information show that it was delivered, but I can't find it?

Don't worry, this is usually caused by the delivery person not being able to get in touch with you. Considering the way different staff members deliver, they are usually dealt with in the following way:1. placed in your mailbox by the delivery person2. left on your doorstep by the delivery person3. Signed for by your neighbor4. temporarily deposited by the delivery person at your local post office5. placed in a hidden place around your house.If you have no way to find your package, please contact us immediately.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or contact us by email: service@woodemon.com

Why hasn't my order shipped yet?

Customized products usually take longer to process orders, which will cost us around 2-4 days. Also, if our factory is in short supply, it can cause your order to ship later than expected. We apologize for this and ask for your patience for a little while longer, if you are in a great hurry and need us to ship your order as soon as possible, please contact us via email and we will contact the factory for you so that they can make and ship your order for you as a priority. service@woodemon.com

What is your return policy?

Please check our return/refund/exchange policy here.

What are your days of money back guarantee?

We offer a 90-day money back guarantee.

I want a refund, who do I contact?

Please contact us via email at service@woodemon.com or leave a message in this chat box. We will process your refund request immediately.

Can I get a refund or return a customized product?

As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:1. The product packaging is damaged2. The product is damaged3. The product is incorrectly printed4. The estimated delivery time is exceeded5. The post office confirms that you did not receive your order.6. The product has defects that affect normal use.7. The date you requested a refund is more than 90 days.

What kind of payments do you accept?

We accept three fast payment methods: Paypal, Apple Pay, Google Pay and credit card payments, and the credit card companies we accept are: VISA, Mastercard, American Express, Discover.

Is my payment secure?

Sure, your payment is 100% secure, so rest assured.

How do you guarantee the quality of your products?

At Woodemon, we ensure quality and safety through:Premium materials: We use high-quality natural basswood.Non-toxic paint: Our water-based paint is free from harmful chemicals.Smooth edges: Each puzzle is meticulously sanded for safety.Certifications: Our puzzles meet CPC, CE, and RSL-Phthalate standards.Your child's safety and happiness are our top priorities.

Didn't have the customized pattern I wanted.

If you have good ideas and thoughts, you can write to us privately through any of our social media pages or through our email: service@woodemon.com. We will help you as much as possible with your pattern ideas and needs.

How do I customize my product?

We have a detailed customization process on our product page, please follow our instructions to complete the customization. We apologize if there is any difficulty in understanding the process, and would love for you to contact us and we will solve the problem for you at the first time.

Woodemon, our company was founded not long ago, and we don't have many people in our company. But everything we do is from the baby's point of view, and we are satisfied when we see children smiling happily. We sincerely hope that children all over the world can spend their childhood happily.

I would like to work with you, who do I call?

Please contact us via e-mail: service@woodemon.com

Can I get wholesale products from you? I would like to communicate with you about wholesale.

Because most of our products are customized products, wholesale is difficult for our factory. But we would love to hear your ideas, please contact us by email: service@woodemon.com

For Your BabyThe most precious, one-of-a-kind gift

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